ethnic

African Americans & Health - 3 Things Marketers Need to Know

According to consumer research company, Yankelovich, African American attitudes about health are shaped by 3 key influences:

Fatalism – a belief that one must “let go and let God”

Curative vs. Preventive Mindset – a tendency to focus on cures after a health problem has developed, rather than preventive measures before it occurs

Holistic Approach – Use of alternative, home and natural cures for illnesses and injuries.

Yankelovich advises health marketers, and advertisers who want to communicate effectively with African Americans, to understand that “the health disparities between African Americans and other groups are real, and the roots lie in unique cultural characteristics and attitudinal differences rather than in any biologic or genetic factors.”

To be successful marketers must ensure they understand their audience (key for any communications strategy), tap into African Americans’ social networks, and understand the reasons behind African American attitudes about health so they can specifically address them.

Source: Yankelovich MONITOR Minute Flash

The Diversity Divide: Don’t Separate Your Brand From Potential Consumers

“Only 25% of all African-American and Hispanic consumers find marketing and advertising personally and culturally relevant,” says Yankelovich. What that means is that many brands are not connecting with a significant and growing portion of U.S. consumers.

Running multi-cultural campaigns and speaking to multi-cultural sensibilities, while excluding multi-cultural customers in general market campaigns is superficial and short-sighted. And many corporate websites do not reflect the diversity of their customer base.

What should marketers do? Display cultural relevance that is more than superficial, says Yankelovich. For example, don’t run a special ad for, say, Black History Month, and then ignore African-American customers in your general market advertising.

Make your brand is personally relevant, based on a genuine understanding of what’s important to multicultural consumers.

Source: Yankelovich MONITOR

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