brand - defined

A brand is the sum of all the associations, feelings, attitudes and perceptions that people have related to the tangible and intangible characteristics of a company, product or service.

The American Marketing Association defines ‘brand’ as “a name, term, design, symbol, or any other feature that identifies one seller's good or service as distinct from those of other sellers…A brand may identify one item, a family of items, or all items of that seller.” But the meaning of brand extends to intangible aspects as well, such as associations, feelings and experiences. Philip Kotler, one of the world’s foremost experts on branding offers this definition:

A brand is a complex symbol that can convey up to six levels of meaning:

The extent to which a brand can convince the customer that they provide more meaningful tangible and intangible benefits than competing brands determines the overall strength of the brand.

Brands are important to companies because stronger brands are able to command and sustain higher margins than weaker brands.  Brand strength is judged by many measures, including ‘substitution’, the likelihood that the customer will purchase another brand if their brand is not available, price premium, awareness, etc.

Brand positioning strategies attempt to shape the associations, experiences, feelings, attitudes and perceptions that people have about a brand so that they not only view the brand positively, but see the brand as a solution to a specific need, want or ‘pain point’ that they may have.

The completed brand positioning strategy is used as a guideline to determine how the brand is represented, i.e., in logos, taglines, names, colors, products, services, distribution channels, communications channels, messaging, etc.

More info:

• Attributes: A brand brings to mind certain attributes. Mercedes suggests expensive, well-built, well-engineered, durable, high-prestige automobiles.
• Benefits: Attributes must be translated into functional and emotional benefits. The attribute “durable” could translate into the functional benefit “I won’t have to buy another car for several years.” The attribute “expensive” translates into the emotional benefit “The car makes me feel important and admired.”
• Values: The brand also says something about the producer’s values. Mercedes stands for high performance, safety and prestige.
• Culture: The brand may represent a certain culture. The Mercedes represents German culture: organized, efficient, high quality.
• Personality: The brand can project a certain personality. Mercedes may suggest a no-nonsense [person, for example].
• User (Primary Target): The brand suggests the kind of consumer who buys or uses the product. We would expect to see a 55-year-old top executive behind the wheel of a Mercedes, not a 20-year-old secretary.

Philip Kotler Source: Marketing Management, Eleventh Edition, 2003, Prentice Hall

The meaning of 'brand' within the context of online data reporting:
When used to refer to online content or publishers the term 'brand' can have a slightly different meaning. Most likely it refers to a collection of online branded content across a collection of websites that display a consistent, shared brand identity. In this instance, most syndicated research services will count the websites as a single brand for reporting of statistics and other data. A website can only exist under one brand at a time.

Source: Nielsen Online

See also:
captive brand
store brand, private label
national brand
positioning statement
point of difference
pain point
target audience
frame of reference
reason to believe
brand essence
portfolio architecture
commoditization
brand architecture

Subscribe to Brandeo’s free weekly newsletter or RSS feed

 Suggested Reading:

Permalink