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Blogs I Read: A Lesson from Zappos: Follow the Golden Rule

June 6, 2010 by anne

Zappos eschews the industry approach of treating vendors as adversaries, and instead treats them as partners.The $1 billion company says their vendor relationships are “one of the most valuable parts of our business,” and “Without those friendships and their belief in us, there might not be a Zappos today.” HBR – The Conversation 6/4/10 

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